Terms of Service

Kaka Malem ("Platform", "we", "us") is a crypto-native escrow marketplace that connects buyers with white-label sellers for cross-border trade. By using Kaka Malem, you agree to these terms. If you do not agree, do not use the Platform.

Kaka Malem acts as a neutral escrow intermediary. We do not sell products directly. The transaction flow is:

1. Seller lists products on their storefront.
2. Buyer pays in USDT (TRC20) — funds are held in Kaka Malem's escrow wallet.
3. Seller ships the order and uploads a tracking number.
4. Buyer confirms delivery — funds are released to the seller, minus a 5% platform fee.
5. If the buyer does not act within 30 days of shipment, funds auto-release to the seller.
6. Either party may open a dispute. Disputed funds are frozen until an admin resolves the case.

You must create an account to use the Platform. You agree to:

• Provide accurate, current information.
• Keep your credentials confidential.
• Accept responsibility for all activity under your account.
• Notify us immediately of unauthorized access.

As a seller on Kaka Malem, you agree to:

• List only legal, accurately described products.
• Ship orders promptly and provide valid tracking.
• Respond to buyer inquiries and disputes in good faith.
• Comply with all applicable laws in your jurisdiction, including export regulations.
• Accept that Kaka Malem deducts a 5% fee from escrow releases as the sole platform charge.

As a buyer, you agree to:

• Send the correct payment amount to the escrow wallet address provided at checkout.
• Confirm delivery honestly and promptly when goods are received.
• Open disputes only for legitimate reasons (non-delivery, wrong item, damaged goods).
• Understand that unconfirmed orders auto-release to the seller after 30 days.

There are no listing fees, subscription fees, or upfront charges. Kaka Malem charges a 5% fee deducted automatically when escrow funds are released to the seller. The fee percentage is locked at the time of payment and is not affected by future changes to the rate. Buyers pay no platform fees.

Either party may open a dispute while funds are in escrow. Once a dispute is opened:

• Funds are frozen until the dispute is resolved.
• Both parties may submit evidence (messages, photos, tracking info).
• A Kaka Malem admin reviews the case and issues a final, binding decision — either releasing funds to the seller or refunding the buyer.

You may not use the Platform to:

• Sell illegal, counterfeit, or sanctioned goods.
• Engage in fraud, money laundering, or terrorist financing.
• Manipulate escrow or dispute processes.
• Circumvent platform fees by transacting off-platform.
• Harass other users or abuse the support system.

Violation may result in immediate account suspension and forfeiture of escrowed funds.

All payments are made in USDT on the TRC20 (Tron) network. You acknowledge that:

• Blockchain transactions are irreversible. Sending funds to the wrong address or on the wrong network cannot be undone.
• Kaka Malem is not responsible for losses due to user error (wrong address, wrong network, insufficient gas).
• Network fees (gas) are the sender's responsibility.
• Kaka Malem operates a custodial wallet model. All buyer payments are held in platform-controlled wallets. Seller balances are tracked internally and on-chain transfers occur only when sellers withdraw funds.

By using the Platform, both buyers and sellers agree to the following escrow terms:

• Escrow hold: Buyer funds are held in Kaka Malem's escrow wallet from the moment payment is confirmed until delivery is confirmed or a dispute is resolved.
• Seller shipment: Sellers must provide a valid tracking number when marking an order as shipped. The 30-day auto-release timer starts from this point.
• Buyer confirmation: Buyers should confirm delivery promptly upon receiving their order. Failure to confirm or dispute within 30 days results in automatic release of funds to the seller.
• Platform fee: A 5% fee is deducted from the escrow amount upon release to the seller. This fee is locked at the time of payment and cannot change retroactively.
• Seller earnings hold: Released funds are held in the seller's pending balance for 7 days before becoming available for withdrawal. This hold period protects against post-delivery disputes.
• Withdrawal fee: A $0.50 USDT fee is deducted from each seller withdrawal to cover blockchain transaction costs.

Kaka Malem provides binding dispute resolution for all escrow-protected transactions:

• Who can dispute: Both buyers and sellers may open a dispute while funds are in escrow (status: funded or in transit).
• Dispute process: The disputing party provides a reason and optional evidence (photos, screenshots). The other party is notified and may respond with their own evidence.
• Frozen funds: Once a dispute is opened, all escrowed funds are frozen. Neither the auto-release timer nor manual release can proceed until resolution.
• Admin review: A Kaka Malem administrator reviews all submitted evidence and issues a binding decision.
• Outcomes: The admin either releases funds to the seller (minus the platform fee) or refunds the full amount to the buyer. Partial resolutions are not supported.
• Finality: Dispute resolutions are final. Kaka Malem's decision is binding on both parties.
• Good faith: Abuse of the dispute system (frivolous disputes, false claims) may result in account suspension.

The Platform's design, code, and branding are owned by Kaka Malem. Sellers retain ownership of their product content (images, descriptions) and grant us a license to display it on the Platform.

Kaka Malem is provided "as is." To the maximum extent permitted by law, we are not liable for: losses due to cryptocurrency volatility, blockchain network failures, seller non-delivery, product quality, or any indirect or consequential damages. Our total liability is limited to the platform fees collected on the specific transaction in question.

We may suspend or terminate accounts that violate these terms. You may close your account at any time. Upon termination, any pending escrow transactions will be resolved according to their current status before the account is fully closed.

These terms are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these terms. Material changes will be communicated via email or in-app notification. Continued use after changes take effect constitutes acceptance.

Questions about these terms? Email us at legal@kakamalem.com